Last reviewed: 01/SEP/2020 – Covid amendments
These Terms refer to all interactions with Tyneside Kickers CIC (herein referred to as We)
We are a registered community interest company with social values, this means all profits are reinvested to benefit our members.
1. HOW TO CONTACT US
1.1 Contact address is Tyneside Kickers CiC, John Willie Sams Centre, Market St, Dudley, Newcastle upon Tyne, NE23 7HS
1.2 Contact email address is firstname.lastname@example.org
2. EVENTS & ACTIVITIES
2.1 All participants agree to pay fees in full and in advance of start date
2.2 Fees are only accepted online and paid for by credit or debit card
2.3 All participants must conduct themselves in a manner which does not cause disruption or have a negative impact upon other users
2.4 All participants and staff have the right to access our services without feeling distressed or threatened by the words, actions or general behaviour of others
2.5 We reserve the right to remove or deny access to our services or suspend any person who is deemed to be in breach of these terms and conditions
Please also see section 10 below with COVID amendments
3.1 All registrations and payments must be made in advance of the applicable term start date
3.2 Once invoiced, full payment is required within 7 days regardless
3.3 The fee you see, is the fee you pay, regardless of how many sessions your child may be able to attend during that term.
3.4 Children must be dropped off, signed in and collected on time by a parent or guardian
3.5 No child may be dropped off and left without prior permission from staff
3.6 Any child found to be disruptive or who is deemed to cause concern or distress to others may be asked to leave the session
3.7 All existing members will be invited to re-book via an emailed invoice prior to the last class of the current term
3.8 The deadline for full payment is a minimum of 7 days prior to a term start date, however our website and social media platforms may provide a specific deadline to account for school holidays. Where a specified date has been allocated an email will be sent in all circumstances.
3.9 Where a renewal deadline has expired, we reserve the right to open unpaid places to our waiting list or the general public.
3.10 Where a child is offered a place from the waiting list, this offer shall only be valid for 5 days after which point it shall be removed.
3.11 We accept no responsibility or commitment to hold any place open for any child where the booking process has not been followed.
3.12 Refunds, You have the right to request a full refund within 7 days of purchase in writing (email or post). The following conditions apply;
- 3.12a No refund shall be offered where the start date of the term falls within the 7 day cooling-off period.
- 3.12b Should your refund request fall outside your 7 day cooling-off period and a minimum 8 days prior to a term start date, you have two options, (1) A full credit note or (2) A 50% (fifty percent) refund.
4.1 All members and customers are responsible for the correct and safe usage of all our facilities and equipment.
4.2 We will not be liable for any indirect or consequential loss, damage, costs, expenses, theft or damage to property, whether arising under contract, or otherwise.
5.1 All customers and members accept responsibility that he/she (or their child) is in good health and is not knowingly incapable of engaging in either active or passive exercise.
5.2 By attendance and/or use, customers and members further warrant that such exercise or involvement would not be detrimental to their health, safety, comfort, well-being or physical condition.
6.1 We reserve the right to review term fees and event / camp rates based upon business requirements.
6.2 Where a price alteration is applied, we shall provide a minimum 30 (thirty) days-notice through our web and media channels.
7.1 We may wish to take photographs of activities and class participation for marketing purposes, you must inform us at the point of registration or via email (email@example.com) if you do not wish your child’s image to be used.
7.2 No young person under the age of 16 shall be named on any material without explicit prior written consent from their parent/guardian.
7.3 All imagery used for marketing is copyright to Tyneside Kickers CIC and no reimbursement or payment shall be made or owned to the customer.
7.4 No customer, parent or member of the public may photograph or video any session without express permission from Tyneside Kickers CIC
8.1 All complaints will be dealt with in strict confidence and in a timely manner
8.2 Please report concerns verbally to the lead coach on duty as soon as possible, if you feel unable to do so, or do not get satisfaction, please contact the Coaching Director using the contact details at the top
8.3 We will acknowledge your communication within 48hrs in writing
8.4 Written complaints must be submitted within 7 days on any incident.
8.5 You must include your full contact details, these however will not be made public or shared with third parties without consent.
8.6 We will respond to your complaint within 14 days of receipt
8.7 We are a not-for-profit community interest company and all complaints will be dealt with in accordance with our committee structure.
8.8 Please be aware that we have a lawful obligation where any complaint raises concern involving any criminal, sexual or safeguarding concerns, that we inform the relevant authorities in all cases.
9.1 This agreement shall be construed in accordance with the laws of England and Wales the Courts of England and Wales shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.
9.2 We reserve the right to amend these terms and conditions in line with business needs and circumstances.
9.3 Tyneside Kickers is a Community Interest Company registered in England on 28 February 2020 (trading date 01 April 2020), company number: 12493711
10 Covid Amendments
The following amendments are dated 01 September 2020 and apply to any further interuptions to services imposed on Tyneside Kickers
10.1 These amendments apply where the UK Government, Local / Regional authority, Benfield Sports Centre or any governing body dictate that we must cease delivery of any future sessions
10.2 Tyneside Kickers shall only offer a ‘Grace period’ where 3 (three) or more weekly sessions remain on the current term when the closure notice is received
10.3 Where a ‘Grace period’ is applied, all remaining unused sessions of the current term shall only be offered as a credit note, no refunds are available once the term has commenced.
10.4 Where the closure only affects 1 or 2 remaining sessions, no ‘Grace period’ shall apply and therefore no refunds or credit notes are available
10.5 The ‘Grace period’ shall only apply to a current term (effective on the date of closure). Where the closure period extends in to the following published term, a full refund for the ‘new’ term shall be offered.
10.6 Where a closure notice affects a sports camp or holiday club a credit note shall be offered only where the camp or course has not commenced