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Last reviewed: 01/OCT/2021

INTRODUCTION

These Terms refer to all interactions with Tyneside Kickers CIC (herein referred to as We)

We are a registered community interest company with social values, this means all profits are reinvested to benefit our members.

1. HOW TO CONTACT US

1.1 Contact address is Tyneside Kickers CiC, John Willie Sams Centre, Market St, Dudley, Newcastle upon Tyne, NE23 7HS

1.2 Contact email address is bookings@tynesidekickers.uk

2. EVENTS & ACTIVITIES

2.1 All participants agree to pay fees in full and in advance of start date

2.2 Fees are only accepted online and paid for by credit or debit card

2.3 All participants must conduct themselves in a manner which does not cause disruption or have a negative impact upon other users

2.4 All participants and staff have the right to access our services without feeling distressed or threatened by the words, actions or general behaviour of others

2.5 We reserve the right to remove or deny access to our services or suspend any person who is deemed to be in breach of these terms and conditions

3. PAYMENTS

Please also see section 10 below with CANCELLATION details

3.1 All registrations and payments must be made in advance of the applicable term start date

3.2 Once invoiced, full payment is required within 7 days regardless

3.3 The fee you see, is the fee you pay, regardless of how many sessions your child may be able to attend during that term.

3.4 Children must be dropped off, signed in and collected on time by a parent or guardian

3.5 No child may be dropped off and left without prior permission from staff

3.6 Any child found to be disruptive or who is deemed to cause concern or distress to others may be asked to leave the session

3.7 All existing members will be invited to re-book via an emailed invoice prior to the last class of the current term

3.8 The deadline for full payment is a minimum of 7 days prior to a term start date, however our website and social media platforms may provide a specific deadline to account for school holidays. Where a specified date has been allocated an email will be sent in all circumstances.

3.9 Where a renewal deadline has expired, we reserve the right to open unpaid places to our waiting list or the general public.

3.10 Where a child is offered a place from the waiting list, this offer shall only be valid for 5 days after which point it shall be removed.

3.11 We accept no responsibility or commitment to hold any place open for any child where the booking process has not been followed.

3.12 Refunds, You have the right to request a full refund within 7 days of purchase, you must do so in writing, via email to bookings@tynesidekickers.uk. The following conditions apply;

  • 3.12a No refund shall be offered where your term start date is within 7 days of purchase
  • 3.12b Should your refund request fall 8 days or more after purchase, please see the cancellation section (10) below

4. LIABILITY

4.1 All members and customers are responsible for the correct and safe usage of all our facilities and equipment.

4.2 We will not be liable for any indirect or consequential loss, damage, costs, expenses, theft or damage to property, whether arising under contract, or otherwise.

5. HEALTH

5.1 All customers and members accept responsibility that he/she (or their child) is in good health and is not knowingly incapable of engaging in either active or passive exercise.

5.2 By attendance and/or use, customers and members further warrant that such exercise or involvement would not be detrimental to their health, safety, comfort, well-being or physical condition.

6. PRICING

6.1 We reserve the right to review term fees and event / camp rates based upon business requirements.

6.2 Where a price alteration is applied, we shall provide a minimum 30 (thirty) days-notice through our web and media channels.

7. PHOTOGRAPHY

7.1 We may wish to take photographs of activities and class participation for marketing purposes, you must inform us at the point of registration or via email (bookings@tynesidekickers.uk) if you do not wish your child’s image to be used.

7.2 No young person under the age of 16 shall be named on any material without explicit prior written consent from their parent/guardian.

7.3 All imagery used for marketing is copyright to Tyneside Kickers CIC and no reimbursement or payment shall be made or owned to the customer.

7.4 No customer, parent or member of the public may photograph or video any session without express permission from Tyneside Kickers CIC

8. COMPLAINTS

8.1 All complaints will be dealt with in strict confidence and in a timely manner

8.2 Please report concerns verbally to the lead coach on duty as soon as possible, if you feel unable to do so, or do not get satisfaction, please contact the Coaching Director using the contact details at the top

8.3 We will acknowledge your communication within 48hrs in writing

8.4 Written complaints must be submitted within 7 days on any incident.

8.5 You must include your full contact details, these however will not be made public or shared with third parties without consent.

8.6 We will respond to your complaint within 14 days of receipt

8.7 We are a not-for-profit community interest company and all complaints will be dealt with in accordance with our committee structure.

8.8 Please be aware that we have a lawful obligation where any complaint raises concern involving any criminal, sexual or safeguarding concerns, that we inform the relevant authorities in all cases.

9 JURISDICTION

9.1 This agreement shall be construed in accordance with the laws of England and Wales the Courts of England and Wales shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.

9.2 We reserve the right to amend these terms and conditions in line with business needs and circumstances.

9.3 Tyneside Kickers is a Community Interest Company registered in England on 28 February 2020 (trading date 01 April 2020), company number: 12493711

10 Cancellations

Please be aware that when you purchase a place for your child, the payment provides access to all sessions for that term, regardless of whether your child attends or not.

10.1 Tyneside Kickers will not offer a credit, refund or alternative session date where the following situations occur:

  • The venue withdraws access at short notice after sessions have been confirmed and booked by us
  • The weather dictates that it is deemed unsafe to deliver the session or for members to travel

10.2 Where Tyneside Kickers cancel your session in advance, we will usually list a catch up date for the whole class, however this is only offered where an alternative date is available within 10 days of the final term session

10.3 Where YOU cancel a booking, you will only be offered a full refund if you cancel within 7 days of purchase (unless the term start date falls within that period)

10.4 To cancel, you must do so in writing explaining why, via email to bookings@tynesidekickers.uk

10.5 Where you cancel up to 3 days (72hrs) prior to your term start date, and in writing, you will be offered either a full credit for the following term or a refund minus a £5.00 cancellation fee

10.6 Where you cancel 24-71 hours prior to your term start date, you will be offered either a full credit towards the following term or a 50% refund

10.7 No refunds are available once your term has commenced, this includes pro-rata payments for remaining sessions

10.8 In relation to being offered a credit, the ‘Following Term’ has no monetary value under those circumstances, therefore you will not be asked to pay any additional costs, nor shall you be offered a pro-rata refund

10.9 All refunds will only be made electronically and directly to the card that was used to make the original purchase